With the Rex 737 fleet grounded and flights cancelled, if you have a flight coming up – Virgin may be able to help.
Impacted Rex customers will be supported with rebooking on an equivalent Virgin Australia service free of charge. Customers will need to contact Virgin Australia before 14 August 2024 to take up this offer.
Rex customers with imminent travel in the next 48 hours should contact the Virgin Australia Guest Contact Centre on 13 67 89. Those travelling outside 48 hours should visit the Virgin Australia website to complete a rebooking form.
Overlapping routes are:
- Sydney to Brisbane, Melbourne, Gold Coast, and Adelaide
- Melbourne to Brisbane, Hobart, Perth, Canberra, Gold Coast, and Adelaide
- Adelaide to Brisbane, Perth
- Brisbane to Cairns
For more information from Virgin, see the release here.
